5 and 10 Year Warranty & Terms, Conditions:

Any claim under this warranty must be made with in 10 years of the date of purchase of the product. To make a claim under the warranty, take the product (with proof of purchase) to our warehouse or contact complaints@tersunts.com. The warranty covers manufacturer defects in materials, workmanship and finish under normal use; this does not apply, when:

  • consumable parts that are designed to diminish over time, unless failure has occurred due to a defect in materials;

  • cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);

  • damage caused by use with another product;.......

  • damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;

  • damage caused by operating the Product outside any guidelines published for use;

  • damage caused by service or misconduct (including upgrades and expansions) performed by any sub contractor with own ABN or anyone who is not a representative of T'er SUN. TS or anyone who does not hold a valid relevant license ( i.e. qualified plumber or licensed builder ) ;

  • damage relates to something independent of T'er SUN business, after goods left business's control ( i.e. goods left warehouse );

  • the products are used in commercial or public properties;

  • a Product that has been modified to alter functionality or capability without the written permission of T'er SUN. TS, including but not limited to installation of custom firmware or other software;

  • defects caused by normal wear and tear or otherwise due to the normal ageing of the Product,

  • any serial number has been removed or defaced from the Product,

  • the product is stolen or T'er SUN. TS reasonably believes that the product is stolen based on information provided by law enforcement authorities, or

  • proof of purchase (invoice or paid Order confirmation) cannot be provided,

  • The Supplier will provided the Purchaser with the opportunity to inspect the Custom - made/order Goods and clearance products at the time and place of delivery. In acceptance of the Goods, the Purchaser has accepted the Goods in its present condition and size. Clearance products as well as custom cut and made kitchen stone top can not be returned, replaced or exchanged.

  • The Purchaser will be assumed to have accepted the Custom - made/order and clearance Goods unconditionally unless notice of any claim is given at the time of inspection and delivery on the same day.

  • The Supplier retains a security interest in the Goods until the full payment is obtained from the Purchaser.

  • Return and exchange request must be made within 7 days after purchase, goods must be in the original packaging sealed. Change of mind will not be accepted.