WE SUPPLY & CONSTRUCT
Kitchens & Bathrooms
New Builds & Renovations
Any claim under this warranty must be made with in 10 years of the date of purchase of the product. To make a claim under the warranty, take the product (with proof of purchase) to our warehouse or contact complaints@tersunts.com. The warranty covers manufacturer defects in materials, workmanship and finish under normal use; this does not apply, when:
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consumable parts that are designed to diminish over time, unless failure has occurred due to a defect in materials;
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cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);
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damage caused by use with another product;
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damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
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damage caused by operating the Product outside any guidelines published for use;
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damage caused by service or misconduct (including upgrades and expansions) performed by any sub contractor with own ABN or anyone who is not a representative of T'er SUN. TS or anyone who does not hold a valid relevant license ( i.e. qualified plumber or licensed builder ) ;
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damage relates to something independent of T'er SUN business, after goods left business's control ( i.e. goods left warehouse );
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the products are used in commercial or public properties;
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a Product that has been modified to alter functionality or capability without the written permission of T'er SUN. TS, including but not limited to installation of custom firmware or other software;
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defects caused by normal wear and tear or otherwise due to the normal ageing of the Product,
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any serial number has been removed or defaced from the Product,
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the product is stolen or T'er SUN. TS reasonably believes that the product is stolen based on information provided by law enforcement authorities, or
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proof of purchase (invoice or paid Order confirmation) cannot be provided.
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Return and exchange request must be made within 7 days after purchase ( excluding custom products ), goods must be in the original packaging sealed. Change of mind will not be accepted.
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5 years on all joineries; 10 years on all stones; life-time warranty on hardwares to all original owners; 45 years on aluminium windows & doors depending on the level of maintenance given to the windows or doors. Terms and Conditions apply.