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  1. ​​A 45% deposit is required for all custom/ project orders prior to production, unless an alternative agreement is reached between Seller and Purchaser.

  2. 20% of the total price for all custom orders must be processed at the time of order completion unless an alternative agreement is reached between Seller and Purchaser.

  3. Supply balance to be cleared prior to order delivery or within one month form the order completion date, whichever comes the first.

  4. Progress labor payments till job completion if installation service is required.

  5. Interest on all late payments - 10% of the owing amount or requested amount per day. This action will be taken 10 business days after invoice due date. A notice will be given by the Supplier to the relevant person/s or department in writing( i.e, an email ) on the invoice due date.

  6. The Purchaser will be charged full amount of the supply cost if a cancellation of custom orders/products request is made 7 days after production commencement date.

  7. Delay in payment may impact order/project production and shipping arrangements. Purchaser will be liable for any additional cost caused by change of mind or order/shipping rearrangements once production is commenced regardless of the changes in circumstances. 

  8. All clients will receive one-time free delivery service for each project at one location locally. Further delivery requests will be at a cost.

  9. All Victoria based project order delivery cancellations require at least 24hrs notice, failing to do so will incur a cancellation fee of $450. ( this does not apply to store purchase or online purchase or any small goods delivery )

  10. A 48hr notice is required to reschedule a confirmed local project delivery, or your request will be declined, and a cancellation fee will be applied. ( this does not apply to store purchase or online purchase or any small goods delivery )

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